Terms of Service

Version 1.3 – last updated 22 October 2026

1. Who you are contracting with

These terms govern your use of Enuncy and form the contract between you and: Enuncy UG (haftungsbeschränkt) Feldstrasse 6 46535 Dinslaken Germany

You can reach us at Contact@Enuncy.com.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders: Paddle sells you the subscription, takes the payment, charges the applicable tax, issues the invoice and handles refunds. Paddle's Buyer Terms apply to the purchase itself. These terms govern your access to and use of Enuncy.

They apply in the version in force at the time you accept them. Your own terms and conditions do not become part of the contract, even if we do not object to them.

2. What Enuncy is

Enuncy is a web-based learning platform for pronunciation and articulation. We give you access to structured lessons, exercises and reference material built on the International Phonetic Alphabet, together with the tools to work through them at your own pace.

What we owe you is access to the platform. We do not owe you a particular learning outcome. How far your pronunciation improves depends on how you practise, and nobody can promise you a result. Enuncy is a learning tool, not speech therapy, and it does not replace medical or therapeutic treatment.

3. Your account

You need an account to use Enuncy. You can register with an e-mail address and a password, or sign in with a Google account. The details you give us have to be accurate, and you may not hand your account to anyone else or share your credentials. If you have reason to think somebody else has access to your account, tell us and change your password.

You have to be at least 18 years old to enter into a paid contract with us. If you are younger, you may only use Enuncy with the consent of a parent or guardian, who then becomes our contracting party for any paid plan.

4. Plans and prices

Enuncy comes in four tiers. Lite is free and needs no payment details. Core, Pro and Ultimate are paid subscriptions, billed either monthly or yearly, with the yearly interval offered at a discount. What each tier contains is shown on the pricing page, which is also where the current prices stand.

All prices are in euro and include VAT. As the seller, Paddle charges the VAT or sales tax that applies where you live, and it is contained in the price shown. There is no one-off purchase: every paid tier is a subscription that renews until it is cancelled.

Core, Pro and Ultimate include a role on the Enuncy Discord server, which you get once you connect your Discord account in your Enuncy account. Discord's own terms apply to the use of Discord. When your plan changes, your role changes with it; when your plan ends, the role is removed and you stay a member of the server without it.

5. How the contract comes about

The pricing page is an invitation, not a binding offer. You buy a paid plan in Paddle's checkout: you choose the plan and billing interval on Enuncy, and Paddle then shows you the total, the recurring amount and the billing interval, collects your details and payment method, and takes your order. Before you place it, Paddle gives you all the information the law requires.

Once Paddle confirms the payment, we unlock the plan in your account, usually within a few seconds. Paddle sends you the order confirmation and the invoice by e-mail. You can always see your current plan on the Billing page.

6. Withdrawal and refunds

If you are a consumer, you have a statutory right of withdrawal for your purchase. Because Paddle is the seller, you exercise it towards Paddle under Paddle's Buyer Terms.

Our Refund Policy explains how to ask for a refund and in which cases you get one. Mandatory consumer rights under the law of your country remain unaffected.

7. Term and renewal

A paid subscription runs for the billing interval you chose and renews automatically for the same interval unless you cancel it. Lite has no term and no payment obligation; it is simply what your account falls back to.

8. Changing your plan

You can change your plan at any time on the Billing page. Every change takes effect immediately, and Paddle settles it pro rata for the rest of the current period. For an upgrade, meaning a higher tier or a switch from monthly to yearly, you pay the difference right away. For a downgrade, meaning a lower tier or a switch from yearly to monthly, the unused part of what you already paid is kept as a credit and set off against your next payments. Before you confirm, the Billing page shows you the amount that will be charged or credited.

9. Cancellation

You can cancel at any time on the Billing page, with a button that takes you straight to a confirmation, or in Paddle's customer portal. No notice period applies: the cancellation takes effect at the end of the period you have already paid for. Until then you keep full access, and afterwards your account continues on Lite. You will not be charged again. You may give a reason, but you never have to. Until the period ends you can take the cancellation back.

Our right to terminate the contract for good cause remains unaffected. Good cause includes serious or repeated breaches of section 11.

10. Payment, failed payments and invoices

Paddle collects the amount for each period at the start of that period from the payment method you have on file. You can change that method at any time in Paddle's customer portal, which you reach from the Billing page.

If a renewal payment fails, you keep full access for the time being. Paddle retries the payment over the following days and lets you know by e-mail. If a retry succeeds, the subscription simply continues. If every attempt fails, the subscription ends and your account falls back to Lite. The Billing page shows you when a payment is still open.

Paddle issues an invoice for every payment and sends it to you by e-mail. All your invoices are also available in the customer portal.

11. How you may use Enuncy

Your account is for you alone. You may not share it, sell access to it, or let several people use it in parallel. The lessons, exercises, images, audio and other material on the platform are ours or licensed to us; you may use them for your own learning, and nothing beyond that. Downloading the content in bulk, scraping it, republishing it, or using it to build a competing product is not permitted.

You may not attempt to circumvent access controls, interfere with the service, or use it in a way that disrupts it for others. If you break these rules seriously or repeatedly, we may suspend or terminate your account; where a paid period has been affected, we arrange for the unused part to be refunded through Paddle.

12. Availability

We work to keep Enuncy available, but we do not promise uninterrupted operation. Maintenance, updates and faults outside our control can make the service unavailable for a while. We announce planned maintenance in advance where we reasonably can, and keep it short. Prolonged outages that we are responsible for entitle you to a proportionate reduction of the fee for the affected period.

13. Liability

We are fully liable for damage caused intentionally or by gross negligence, for injury to life, body or health, under the German Product Liability Act, and to the extent we have given a guarantee. Where we breach an obligation whose fulfilment makes performing this contract possible in the first place and on which you may reasonably rely, we are liable for slight negligence, but only for the damage typically foreseeable in a contract of this kind. Any further liability is excluded.

14. Changes to these terms and to the service

We may change these terms where the law, court decisions or the way the service works make it necessary, provided the change does not upset the balance of the contract. We will tell you at least six weeks before a change takes effect and point out what it means. If you do not object before it takes effect, it counts as accepted, and we will say so in the notice. If you object, either of us may terminate the contract at the end of the current period.

We keep developing the platform. Features may be added, changed or replaced. We will not remove a substantial part of what your plan promised without offering you a comparable replacement or the right to cancel.

15. Data protection

How we handle your personal data is set out in our Privacy Policy.

16. Applicable law and jurisdiction

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer resident in another EU member state, this does not deprive you of the protection of the mandatory provisions of the law of your country of residence. If you are a merchant, a legal entity under public law or a special fund under public law, the courts at our registered office have jurisdiction.

17. Consumer dispute resolution

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board (section 36 VSBG).

18. Severability

If any provision of these terms is or becomes invalid, the rest remains in force.